Exchange Policy

7-Day Exchange Policy

At Kalakarii, we want every order to reach you safely and in perfect condition. If an item ordered from kalakarii.com is delivered in a damaged, defective, or incorrect condition, please contact our customer care team as soon as possible.

• Exchange requests must be raised within 7 days of delivery.
• Products must be returned in their original condition and packaging.
• Products that have been used, altered, washed, or damaged after delivery may not be eligible for exchange.
• For damaged or defective products, please provide your order number along with clear photographs or videos of the product and packaging.

Returns

Eligible unopened products may be returned in their original, unused packaging, subject to our return conditions.

When requesting a return, please include a short note mentioning the reason for the return. Customers may be required to send the product through a reliable courier service to the return address provided by Kalakarii.

Shipping Policy

Once your order has been successfully processed, we aim to dispatch it as quickly as possible.

Delivery timelines are estimates and may vary depending on the delivery location, courier service, weather conditions, public holidays, or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive an email or order notification containing relevant shipping information, including courier details and the tracking/AWB number, where applicable.

You can use the tracking information to monitor the status of your shipment through the respective courier service.

Delivery Policy

To ensure your order is delivered safely, please make sure that the delivery address and contact details provided during checkout are accurate.

Delivery Address

If you need to change your delivery address after placing an order, please contact Kalakarii customer care as soon as possible.

Once an order has been dispatched, changes to the delivery address may not always be possible. In such cases, the shipment may be held by the courier according to their applicable procedures.

Missed Delivery

If you are unavailable when the courier attempts delivery, the courier partner may:

• Attempt delivery again at a later date.
• Contact you using the phone number provided with your order.
• Provide instructions for arranging another delivery attempt or collection, where applicable.

A family member or another person at the delivery address may be able to receive the parcel, subject to the courier partner's verification requirements.

Privacy Policy

At Kalakarii, we respect your privacy and are committed to protecting the information you share with us.

When you use kalakarii.com, you may provide information such as your name, contact details, billing information, shipping address, and other information required to process your order.

How We Use Your Information

• Processing and delivering your orders.
• Communicating with you regarding your purchases.
• Providing customer support.
• Improving our website, products, and services.
• Maintaining the security and functionality of our website.

Your Privacy Matters

We do not sell your personal information to third parties.

Certain trusted service providers, such as payment processors, shipping partners, hosting providers, or technology services, may need access to relevant information to provide services on our behalf.

By using kalakarii.com, you acknowledge and agree to the practices described in this Privacy Policy.

Policy Updates

Kalakarii reserves the right to modify, update, add, or remove portions of this Privacy Policy when necessary. Any changes will become effective once the updated policy is published on our website.

We encourage you to review this page periodically for any updates.

We're Here to Help

Have a question about your order, exchange, shipping, delivery, or privacy?